Frequently Asked Questions

Membership Questions

When can I begin using my benefits?
You can begin using FreeScoresAndMore as soon as you enroll.
How long does it take to receive my credit report?
After your identity is verified, you will receive your online credit report within seconds of requesting it.
As a FreeScoresAndMore member, do I need to pay for my credit report each time I request it?
No. As a FreeScoresAndMore member, you can request a new credit report at no additional charge.
Can you make corrections to my credit report?
No. Only the appropriate institution can change your records. However, FreeScoresAndMore provides members with toll-free access to Credit Specialists who can help answer questions about your credit report and file a dispute with the credit reporting agencies on your behalf to correct inaccurate information.
How secure and confidential is your website?
The FreeScoresAndMore website runs on a highly secure web server. Also, the advanced SSL connection scrambles or encrypts data on pages where secure information is transmitted, further safeguarding your information while it passes through cyberspace. In addition, FreeScoresAndMore meets the requirements of both the VeriSign and Cybertrust security seals.

FreeScoresAndMore ensures that your information remains confidential between you and the respective credit agencies. For more information, please visit our Privacy Notice page. .
How do I cancel my membership?
Contact customer service toll-free at 1-877-787-9002.
What is your Privacy Notice?
To view our Privacy Notice, please visit our Privacy Notice page
Where do you get the information for the comprehensive credit report?
The information in your credit report comes from the three national credit reporting agencies: Experian, TransUnion and Equifax. The information is merged into one easy-to-read report, which gives a complete picture of your credit history. All information is kept strictly confidential.
Do you have a copy of my reports?
No. The transaction remains confidential between you and the national credit reporting agencies.
Is my credit score available to me at any time?
Yes, you have secure access to your most recent credit score 24/7.
Where can I find my membership number?
Your membership number can be found in your membership materials or in the welcome email that was sent to you after you enrolled in FreeScoresAndMore. If you have not received this email, please call customer service to obtain your member number.

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